Shipping policy

Shipping Policy

Thank you for shopping with The Fifth Line. Below you’ll find details about how we process and deliver your orders.

1. Order Processing

• Orders are typically processed within 1–3 business days of purchase.
• You’ll receive a confirmation email once your order has been placed and another when it has been dispatched with tracking details.
• Please allow additional processing time during busy periods (e.g., holidays, sale events).

2. Shipping Rates

• Shipping rates are calculated at checkout based on your location and selected service.
• We may offer free shipping on orders over [insert $ amount] (if applicable).

3. Delivery Times

Estimated delivery times:
• Standard Shipping (Australia): [2-8 business days]
• Express Shipping (Australia): [1-2 business days]

Note: Delivery times are estimates and may vary due to courier delays or unforeseen events.

4. Tracking

• All parcels include tracking. You’ll receive a tracking number once your order has shipped.
• Customers are responsible for providing an accurate shipping address. We cannot be held liable for delays or lost packages due to incorrect details.

5. Delivery Issues

• If your order is marked as delivered but you have not received it, please first check with neighbours, building managers, or local post offices.
• For lost or stolen parcels, please contact us at info@thefifthline.com.au so we can assist you in lodging an investigation with the courier.

6. Pre-Orders & Backorders

• Any products sold as pre-orders or backorders will be clearly marked on our website.
• Estimated shipping times will be provided on the product page.

7. Contact Us

If you have questions about your order or shipping, please reach out to us:
📧 info@thefifthline.com.au